7pp Privacy Policy

7pp collects personal data from players in Bangladesh in order to operate a secure, compliant, and high-quality online gaming and sports betting service. The categories of data collected are described below. We collect only what is necessary for the stated purposes and do not seek to acquire information beyond what is required.

1.1 Registration Data

When you create a 7pp account, we collect the following information directly from you:

• Full legal name (as it appears on your national identity document);
• Date of birth (for age verification — you must be 18 or above);
• Bangladeshi mobile phone number (used as your primary account identifier and for OTP authentication);
• Email address (for account communications and security alerts);
• Residential address in Bangladesh;
• Account credentials (username and password, stored in hashed form — never in plain text).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — required for account verification and withdrawal processing — we may collect copies of:

• Bangladesh National ID Card (NID) or passport;
• Proof of address (such as a utility bill or bank statement issued within the last three months);
• Proof of ownership of your payment method (such as a screenshot of your bKash or Nagad account showing your registered mobile number);
• In certain higher-risk cases, source-of-funds documentation.

1.3 Financial Transaction Data

Each time you make a deposit or withdrawal on the 7pp platform, we record:

• Transaction amount in BDT;
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer);
• Mobile number or card details associated with the payment method (truncated for security);
• Transaction reference numbers and timestamps in Bangladesh Standard Time (BST, UTC+6);
• Bonus or promotional credits applied to each transaction.

1.4 Gaming Activity Data

We maintain a record of your activity on the 7pp platform, including:

• Game sessions played, including game titles, providers, wager amounts, and outcomes;
• Sports bets placed, including event, market, odds, stake, and settlement;
• Session duration and login/logout timestamps;
• Bonus and free spin usage records.

This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance. It is not used to build advertising profiles.

1.5 Device and Technical Data

When you access the 7pp platform, our systems automatically collect certain technical information from your device and browser:

• IP address (used for geolocation checks, fraud detection, and security logging);
• Device type, operating system, and browser version;
• Screen resolution and language settings;
• Referring URL and pages visited within the 7pp platform;
• Session identifiers and cookie data (see Section 5 for full cookie details).

1.6 Communications Data

If you contact the 7pp support team by email at [email protected], we retain a record of the correspondence, including the content of messages, attachments, and the date and time of each communication. This data is used to resolve your inquiry, improve our support service, and maintain a record of any agreements or commitments made during the correspondence.

7pp uses the personal data collected from players exclusively for the purposes described in this section. We do not use your data for purposes that are incompatible with those for which it was originally collected without your explicit consent.

Marketing communications: 7pp may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (such as Eid promotions or BPL cricket specials), or platform updates. You may opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Opting out of marketing will not affect your ability to receive essential account communications (such as transaction confirmations, security alerts, or KYC requests).

7pp processes personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contract performance: Processing is necessary to fulfil our obligations to you under the Terms & Conditions — for example, creating your account, processing payments, and delivering game services.
• Legal obligation: Certain processing is required for 7pp to comply with applicable legal and regulatory obligations, including identity verification, anti-money laundering checks, responsible gaming obligations, and financial record-keeping.
• Legitimate interests: We may process data where it is in our legitimate interests to do so — for example, to detect and prevent fraud, to improve platform security, and to conduct anonymised product analytics — provided those interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — most commonly for optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. To withdraw consent, contact [email protected].

7pp does not sell, rent, or trade personal player data. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle it securely and in accordance with applicable data protection principles.

4.1 Payment Processing Partners

To process deposits and withdrawals, 7pp shares the minimum necessary financial data with licensed payment service providers operating in Bangladesh, including mobile financial service operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These partners receive only the data required to execute the specific transaction.

4.2 Identity Verification Services

For KYC compliance, 7pp may engage third-party identity verification providers to validate documents submitted by players. These providers process identity data under strict contractual confidentiality obligations and are not permitted to use your data for any purpose other than completing the verification requested by 7pp.

4.3 Game Technology Providers

Certain game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) operate the game servers that power titles available on the 7pp platform. These providers receive technical session data (such as a player identifier and stake amounts) necessary to run the games. They do not receive your full identity data unless required for regulatory compliance under their own licensing obligations.

4.4 Legal and Regulatory Authorities

7pp will disclose personal data to relevant government bodies, law enforcement agencies, financial intelligence units, or courts where we are legally required to do so — for example, in connection with anti-money laundering investigations, court orders, or regulatory inquiries. In such cases, 7pp will disclose only the data specifically required by the relevant legal obligation.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 7pp's business, player data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and, where applicable, given the opportunity to delete your account before the transfer takes effect.

The 7pp platform uses cookies and similar tracking technologies to maintain session state, ensure platform security, and gather anonymised analytics data that helps us improve the service. We do not use cookies for cross-site behavioural advertising or for building individual player profiles for sale to third parties.

Types of cookies used by 7pp:

Managing cookies: You can manage or delete cookies via your browser settings. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Instructions for managing cookies in major browsers are available on the support pages of Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. Please note that disabling strictly necessary cookies will prevent you from logging in to your 7pp account.

Local storage and session storage: In addition to cookies, 7pp may use browser local storage and session storage to cache non-sensitive preference data (such as your preferred game category view) locally on your device. This data is not transmitted to 7pp servers and is cleared when you clear your browser's site data.

7pp retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:

Following the expiry of the applicable retention period, personal data is either securely deleted (for digital records) or destroyed (for physical document copies). Anonymised or aggregated data from which individual players cannot be identified may be retained indefinitely for statistical and analytical purposes.

As a player using the 7pp platform from Bangladesh, you hold the following rights with respect to your personal data. 7pp is committed to honouring these rights within a reasonable timeframe and at no charge to you.

• Right of access: You may request a copy of all personal data that 7pp holds about you. We will provide this in a structured, commonly used electronic format within 30 days of a verified request.
• Right to rectification: If any personal data held by 7pp is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile information directly within your account settings, or submit a correction request to [email protected] for data you cannot update yourself.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. The right to erasure does not apply where retention is required by law (such as AML financial records).
• Right to restrict processing: You may request that 7pp temporarily restrict the processing of your data — for example, while the accuracy of the data is being contested. Restricted data will be stored but not actively processed until the restriction is lifted.
• Right to data portability: For data processed on the basis of your consent or a contract with you, you may request that your data be provided in a portable electronic format suitable for transfer to another service provider.
• Right to object: You may object to data processing carried out on the basis of legitimate interests, including profiling. 7pp will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests. You may always object to direct marketing processing, in which case 7pp will stop immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

How to exercise your rights: Submit all privacy rights requests in writing to [email protected] with the subject line "Privacy Rights Request — [Your Registered Mobile Number]". 7pp will verify your identity before processing any request that would result in access to or modification of personal data. We will respond within 30 calendar days. If a request is complex or numerous, we may extend this period by a further 30 days with written notification.

Protecting the personal data of 7pp players is a core operational responsibility. 7pp implements a layered security architecture combining technical controls, procedural safeguards, and staff training to minimise the risk of unauthorised access, data loss, or breach.

Technical security measures in place at 7pp include:

• 256-bit SSL/TLS encryption for all data in transit between player devices and 7pp servers;
• Encryption at rest for sensitive stored data including identity documents and payment method details;
• Passwords stored exclusively as salted cryptographic hashes — never in retrievable plain text;
• Multi-factor authentication (OTP via registered mobile number) for account login;
• Web application firewalls (WAF) and intrusion detection systems (IDS) to monitor and block malicious traffic;
• Regular penetration testing and vulnerability scanning conducted by qualified security professionals;
• Strict role-based access controls limiting employee access to player data on a need-to-know basis;
• Audit logging of all administrative access to player records.

Data breach response: In the event of a personal data breach that poses a risk to player rights and freedoms, 7pp will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notification will be sent to the email address registered on the affected account and will include a description of the breach, the data affected, the likely consequences, and the steps 7pp has taken in response.

The 7pp platform integrates with a number of third-party technology and service providers to deliver its full range of gaming and payment features. When you interact with these integrated services, some of your data may be processed by those third parties in their capacity as data processors acting on 7pp's behalf, or as independent data controllers subject to their own privacy policies.

Game providers: Live casino games powered by Evolution Gaming, slot titles from Pragmatic Play and NetEnt, and crash games from Spribe operate on servers maintained by those respective studios. Each provider receives the minimum session data required to run the game correctly — typically a pseudonymous player identifier, stake amount, and game outcome. Game providers are contractually prohibited from using this data for any purpose unrelated to delivering the game service.

Payment service providers: When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, you are interacting with a third-party financial platform that has its own privacy policy and terms of service. 7pp shares only the transaction reference and amount with these providers. Your mobile financial service account data (such as your bKash PIN) is never visible to or stored by 7pp — it is entered and processed entirely within the respective payment provider's interface.

Analytics services: 7pp may use anonymised, aggregated analytics tools to understand how players navigate the platform and which features are most used. These analytics tools do not receive personally identifiable information — data is anonymised before transmission and cannot be used to identify individual players.

External links: The 7pp website does not contain links to external third-party websites. All links within the platform direct to pages within the 7pp.club domain. 7pp is not responsible for the privacy practices of any third-party websites that players may independently navigate to outside of the 7pp platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 7pp handles your personal data, please contact the 7pp Privacy team using the details below. All privacy inquiries are handled in English and are treated with complete confidentiality.

Privacy & Data Protection Contact:

• Email: [email protected] (use subject line: "Privacy Inquiry — [Your Registered Mobile Number]")
• Response time: within 30 calendar days of receipt of a verified request
• Operating hours: Monday to Sunday, 09:00 – 23:00 Bangladesh Standard Time (BST, UTC+6)

Complaints: If you believe that 7pp has not handled your personal data in accordance with this Privacy Policy, you are encouraged to raise the matter with the 7pp support team in the first instance by emailing [email protected]. We will investigate all complaints thoroughly and provide a written response within 30 days. If you remain unsatisfied following 7pp's response, you may be entitled to escalate your complaint to an applicable data protection authority or seek independent legal advice.

Policy updates: 7pp reviews this Privacy Policy periodically and will update it where necessary to reflect changes in applicable law, platform features, or data processing practices. Where changes are material, players will be notified by email to their registered address. The "Last Updated" date at the top of this document reflects the date of the most recent revision. Your continued use of the 7pp platform following notification of a material change constitutes acceptance of the revised policy.

Language: This Privacy Policy is published in English. In the event of any conflict or ambiguity between this English-language version and any translated version provided for convenience, the English-language version shall prevail.