Responsible Gaming
at 7pp

7pp is Bangladesh's leading online casino and sports betting platform — and with that position comes a serious responsibility to every player who chooses to spend their time and money with us. Responsible gaming is not a legal checkbox for 7pp; it is a foundational principle embedded into every layer of how we operate, from our platform design to our customer support culture.

We understand that for the vast majority of players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh, gambling is a recreational activity enjoyed in moderation — a way to add excitement to a Bangladesh Tigers T20 match, to spin a Pragmatic Play slot during Eid holidays, or to experience the thrill of a live baccarat table from home. For these players, 7pp aims to provide a safe, fair, and entertaining environment where the experience is always enjoyable.

However, 7pp also acknowledges that a minority of players may develop patterns of gambling that go beyond entertainment and begin to cause harm — to their finances, their wellbeing, or their relationships. It is for these players that our responsible gaming tools and support pathways are most critical. We want every person who uses 7pp to be able to access help quickly, without judgment, and with confidence that their request will be acted on immediately.

This page explains every responsible gaming tool and resource that 7pp provides, how to activate them, and where to turn if you — or someone you care about — needs support. All tools are available in English and can be activated by contacting [email protected] at any time.

7pp enforces a strict minimum age of 18 years for all account registrations and all real-money gambling activity on the platform. This policy is non-negotiable and applies to all players regardless of location within Bangladesh.

How 7pp verifies player age:

• During registration, players are required to confirm that they are 18 years of age or older by accepting the Terms & Conditions.
• Before processing any withdrawal, 7pp conducts a Know Your Customer (KYC) verification process that requires submission of a valid Bangladesh National Identity Card (NID) or passport, which includes date of birth.
• Any account found to belong to a person under the age of 18 will be closed immediately. All funds deposited by an underage player will be returned, and any winnings will be forfeited.
• 7pp reserves the right to request age verification documents at any point during a player's use of the platform — not only at withdrawal.

Deposit limits are one of the most practical and effective responsible gaming tools available at 7pp. They give you direct control over how much money you can add to your account over a defined time period, helping you stay within a budget you have set for yourself in advance — before the excitement of a game or match influences your decision-making.

Available limit periods at 7pp:

• Daily limit: Maximum total deposits allowed in a 24-hour rolling period (Bangladesh Standard Time, BST UTC+6).
• Weekly limit: Maximum total deposits allowed across a 7-day rolling period.
• Monthly limit: Maximum total deposits allowed across a 30-day calendar period.

Limits are denominated in BDT and apply to all payment methods combined (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer). Setting a ৳5,000 daily limit, for example, means that regardless of which payment method you use, your combined deposits in any 24-hour period cannot exceed ৳5,000.

How to set deposit limits: Contact the 7pp support team at [email protected] with the subject line "Deposit Limit Request" and specify the limit amount and period you wish to set. Limits take effect immediately upon confirmation from the support team.

If you reach your deposit limit and attempt to add further funds, the transaction will be declined automatically. This is a system-level control, not a manual review process — it happens instantly and cannot be bypassed by contacting support during the limit period.

The time-out feature — also called a cool-off period — allows you to temporarily suspend your 7pp account for a short, defined period when you feel you need a break from gambling. This is not the same as permanent self-exclusion; it is a shorter pause designed to give you space to rest, reflect, and return to gambling in a healthier mindset if you choose to do so.

Available time-out durations at 7pp:

• 24 hours
• 48 hours
• 7 days
• 30 days

What happens during a time-out:

• You cannot log in to your 7pp account or access any game or betting market.
• All pending deposits are blocked. Any deposit attempts via bKash, Nagad, or other methods will be declined.
• Promotional emails and bonus notifications are suppressed during the time-out period.
• Your account balance is preserved and remains available for withdrawal once the time-out period ends.
• Any open sports bets placed before the time-out was activated will be settled normally according to match results.

How to activate a time-out: Email [email protected] with the subject line "Time-Out Request" and specify the duration. The time-out will be applied to your account within 1 hour of the request being received. Time-outs cannot be reversed or shortened once activated — this is by design.

Self-exclusion is a longer-term account restriction designed for players who recognise that their gambling has become or is becoming a problem. It is a serious commitment, and 7pp treats it as such. When you self-exclude, your account is locked for both deposits and gameplay for the full duration of the exclusion period — and that lock cannot be reversed by any means, including by contacting customer support.

Self-exclusion periods available at 7pp:

• 6 months
• 1 year
• Permanent exclusion (indefinite, with no scheduled end date)

What self-exclusion means in practice:

• Your account is immediately suspended for all real-money activity from the moment the exclusion is confirmed.
• You will not receive any promotional communications, bonus offers, or marketing materials from 7pp during the exclusion period.
• Any remaining balance in your account at the time of exclusion is preserved and can be withdrawn — contact [email protected] to arrange this.
• Any attempt to register a new account during the exclusion period will be detected and blocked. 7pp uses registration data to enforce self-exclusion across attempted new sign-ups using the same name, date of birth, or mobile number.
• Self-exclusion records are retained for a minimum of 5 years after the exclusion period ends to prevent re-registration by excluded players.

How to request self-exclusion: Send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number, your preferred exclusion period, and a brief confirmation that you wish to proceed. Self-exclusion is actioned within 1 hour of the request being received, at any time of day, including weekends and public holidays in Bangladesh.

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following warning signs are commonly associated with gambling that has moved beyond recreational entertainment and into harmful territory. If several of these apply to you, we strongly encourage you to reach out to the 7pp support team or a professional counselling service.

• Spending more money on gambling than you can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money already lost.
• Lying to family or friends about how much time or money you spend gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling anxious, irritable, or restless when not gambling, or when trying to cut down.
• Missing work, family obligations, or social events because of gambling.
• Using gambling as a way to escape stress, depression, or difficult emotions.
• Repeatedly trying and failing to control, reduce, or stop gambling.
• Gambling with money set aside for essential expenses such as rent, food, or utilities.
• Neglecting personal health, sleep, or relationships because gambling takes priority.

If you are concerned about a family member's gambling behaviour, you can also contact 7pp's support team on their behalf. We will treat all communications with complete confidentiality and advise you on the options available.

7pp is committed to ensuring that every player who needs support can access it quickly and without barriers. Our primary support channel for all responsible gaming requests — including deposit limit adjustments, time-out activation, and self-exclusion requests — is our dedicated email address. All responsible gaming requests are given priority handling by a trained member of the 7pp player protection team.

How to get help — step by step:

For the majority of 7pp players who gamble recreationally and within their means, the following practical guidelines help maintain a healthy, enjoyable relationship with gambling over the long term. We recommend reviewing these tips periodically — even if gambling has never felt problematic for you.

• Set a budget before you play — Decide in advance how much you are comfortable spending, and treat that amount as the cost of entertainment. Only gamble with money you can afford to lose.
• Never chase losses — If you have reached your budget for the session, stop. Chasing losses is one of the most common pathways into problem gambling, and the mathematics of casino games means that continued play does not statistically recover losses.
• Set a time limit — Decide how long you will play before you begin. Use 7pp's session time reminder feature to receive an alert when you reach that limit, and honour the alert when it appears.
• Take regular breaks — Step away from the screen at least once every hour. Physical movement, a glass of water, and a few minutes away from gameplay help maintain clear decision-making.
• Do not gamble when emotional — Avoid gambling when you are stressed, anxious, depressed, grieving, or under the influence of alcohol. Emotional states impair judgment and increase the likelihood of impulsive decisions.
• Keep gambling separate from finances — Never use money intended for rent, household bills, food, education, or medical expenses for gambling. Consider using a separate mobile wallet specifically for your 7pp deposits so gambling funds are clearly ring-fenced.
• Balance gambling with other activities — Gambling should be one leisure activity among many, not your primary source of excitement or social connection. Maintain friendships, hobbies, and other interests alongside your gaming activity.
• Be honest with yourself — Periodically ask yourself whether gambling is still fun, or whether it has started to feel like a compulsion or an obligation. Honest self-assessment is the first step toward getting help if it is needed.
• Use 7pp's responsible gaming tools proactively — You do not have to be in crisis to benefit from deposit limits or session reminders. Setting them up when gambling feels under control is far easier than trying to impose restrictions when gambling feels out of control.